We apologize for dropping the ball, we certainly aren’t perfect, bottom line…if you aren’t happy we aren’t happy,
but we will do what it takes to make it right. If you want to discuss it, feel free to contact us first. email us.
In the event that you decide to return a print for credit we will refund the full price of the print in question (EXCLUDING SHIPPING). Unlike most stores, we can do nothing with your return since it is a custom print and therefore we are at a financial loss, having incurred material and labor costs connected with creating your print(s). Our expenditures include shipping costs, tubes, paper and/or canvas materials, and ink. That said; we will gladly refund the cost of the actual print(s).
How to make a return request: When requesting a return please:
- Cut a 5 inch by 5 inch piece out of the middle of your print and mail it back to us in a regular envelope with a copy of your invoice.
- Mail the envelope to: Lighthouse Media, Inc. 1750 N. Collins #102, Richardson, Texas 75080
As soon as we receive it, we will gladly refund the cost of the item(s).
Example: Let’s say that you order a 16×20 costing $16.95 + $5.50 for shipping. We will
Refund: $16.95 print cost.
Minus: $5.50 shipping cost.